JourneyKin, answered

What is JourneyKin?

JourneyKin is a caregiving app that helps families coordinate care for an aging parent or loved one in one calm place — medications and reminders, shared tasks, a family calendar, daily health updates, photos, important documents, and a built-in library of caregiving guides. It is built for families and care teams (not clinicians) and works on any phone, tablet, or computer.

Who is JourneyKin for?

JourneyKin is for family caregivers — the relatives and friends caring for an aging, ill, or disabled loved one. It works especially well for families caring across distance, for small care teams (for example a parent plus two caregivers and several remote siblings), and for home-care agencies and senior-living communities through a branded white-label version.

How is JourneyKin different from a group chat or shared calendar?

Group chats and shared calendars lose information the moment it scrolls away. JourneyKin turns that chaos into structure: medications with reminders, tasks anyone can pick up, a real-time picture of how your loved one is doing, and a weekly update that sends itself to the whole family — plus a built-in library of caregiving guides.

Is JourneyKin a medical or healthcare provider?

No. JourneyKin is a care-coordination and support tool, not a healthcare provider, and it does not give medical advice. In a life-threatening emergency, always call 911 and follow the guidance of qualified professionals.

How do I get started with JourneyKin?

Create a free account, add the person you care for, add their medications and a few daily tasks, and invite your family. It takes about ten minutes, and you can do it right in your web browser — no app-store download required to begin.

Can my whole family use JourneyKin together?

Yes. You invite family members and caregivers, and everyone sees the same up-to-date picture. Roles control who can view and do what, so the right people have the right access.

What devices does JourneyKin work on?

JourneyKin works on any phone, tablet, or computer with a modern web browser. Dedicated mobile apps are on the roadmap.

How much does JourneyKin cost?

JourneyKin is free to start for a solo caregiver. Plans for one person start at $14.88 per month, family plans (multiple caregivers) are $24.88 per month, and annual billing is available at a discount. Home-care agencies and partners can license a branded white-label version. See the full pricing page for details.

Is there a free plan?

Yes — there is a genuinely useful free "Solo" plan, free forever, for one caregiver. You only upgrade when you need more people, more history, more storage, or advanced features.

Can I cancel anytime?

Yes. You can cancel anytime, by yourself, in a couple of clicks — no phone calls and no guilt trips.

Do you offer annual billing or a discount?

Yes. Annual billing (for example $148.88 per year) costs less than paying month to month, and it makes budgeting simple.

Why isn’t the AI unlimited on the free plan?

Honest answer: every time the AI answers a question, builds a plan, or reads a document, it costs us real money to run. We include a generous monthly amount of AI on every plan — including the free one — and almost no one reaches it. But past a certain point, heavy AI use has to be on a paid plan. That’s what keeps JourneyKin sustainable and keeps the free plan free for the people who need it most.

What actually counts as “AI use”?

Only the smart, generative features: asking the Care Companion, generating a visit-prep / pain / nutrition / movement plan, or having the AI read and explain a document or lab result. Your everyday care tools don’t count and are unlimited, free forever — medications and reminders, the shared calendar, tasks, the daily log, photos, documents, messaging, and the whole Care Library of guides.

What happens if I reach my monthly AI limit?

Nothing breaks and nothing is deleted. The AI features simply switch to their non-AI version for the rest of the month — still genuinely useful, since all your information, tools, and guides are right there — and your full AI resets at the start of the next month. You’re never cut off in the middle of something. We’ll also show you, gently, how much AI you’ve used so there are no surprises.

How do I get the most out of the free plan?

A few simple habits go a long way:

• Lean on the unlimited tools — meds, calendar, tasks, daily log, and the Care Library guides never touch your AI allowance.
• Save the AI for the moments that matter — understanding a result, prepping for an appointment, or a real question you’re stuck on — rather than idle back-and-forth.
• Ask clear, specific questions so one good answer does the job.
• Re-read answers you’ve already saved instead of regenerating them.
• Read the free guides first — many common questions are already answered there.

What if I genuinely need a lot of AI?

You have good options: upgrade to a paid plan for a much larger monthly allowance, or — coming soon — bring your own AI key for effectively unlimited use at your own cost. And if you’re facing a serious illness, you may qualify for full access free: ask your clinic, hospital, or a support group for a JourneyKin access code, or see Free for patients.

Is the free plan really free forever?

Yes. The everyday care tools are free forever, with no trial clock and no credit card. You only pay when you want to bring in more people, unlock advanced features, or use the AI heavily — and you can cancel anytime.

What can JourneyKin do?

JourneyKin includes medication tracking with reminders, shared tasks and a family calendar, a daily care log with vitals, a photo gallery of care moments, a secure document vault, automatic care reports that email themselves, family messaging, and a Care Library of professional guides and uplifting activities.

Does JourneyKin send reminders?

Yes. JourneyKin sends medication, refill, and appointment reminders, and it produces an automatic weekly "Care Recap" so the whole family stays informed without anyone having to write an update.

Can long-distance family stay updated?

Yes — keeping remote family in the loop is one of the main reasons people use JourneyKin. Distant relatives automatically see updates, photos, and the weekly recap, so everyone feels close even from far away.

Does JourneyKin work in other languages?

Yes. JourneyKin supports multiple languages and includes a built-in translation feature, so a family whose members speak different languages can still understand each other and coordinate care.

What is the Care Library?

The Care Library is a built-in, growing collection of professional caregiving guides — covering emergencies, mobility, hygiene, nutrition, dementia, and caregiver wellness — plus uplifting "Bright Side" activities and games. You can read the public guides at journeykin.com/guides.

Is my family’s information private and secure?

Yes. Your family’s information is private, protected in transit with encryption, and visible only to the people you invite. JourneyKin does not sell your data.

Do you sell my data?

No. JourneyKin never sells your personal or health information to anyone.

Who can see the information I add?

Only the people you invite to your care circle can see your information, and what each person sees is controlled by their role and by per-item sharing settings you choose.

Can home-care agencies or senior living communities use JourneyKin?

Yes. Home-care agencies, senior-living communities, and other partners can offer JourneyKin to the families they serve, including a fully branded white-label version. Learn more on the for-agencies page.

What is white-label JourneyKin?

White-label JourneyKin is your own branded caregiving app — your name, your logo, your colors — powered by the JourneyKin platform. It lets an agency launch a professional family app in weeks instead of building one from scratch.

What is a family caregiver?

A family caregiver is an unpaid relative or friend who helps an aging, ill, or disabled loved one with daily life — things like medications, doctor appointments, meals, errands, finances, and emotional support. Tens of millions of people are family caregivers, often while also working and raising their own families.

How do I avoid caregiver burnout?

To protect yourself from caregiver burnout: guard your sleep, keep one small thing that is just for you, accept specific offers of help, share the load with other family members, and watch for warning signs like constant exhaustion, resentment, or feeling numb. Caring for yourself is part of caring for them.

What should I do in a caregiving emergency?

In any life-threatening emergency, call 911 immediately. For fast, plain-language steps on common situations — a fall, choking, stroke warning signs (F.A.S.T.), and more — see the free caregiving guides.